AVOID AT ALL COSTS!
I ordered a Muse M6, which arrived faulty. There was a loose piece of metal inside the unit’s circuit board area, clearly visible through the glass panel. The metal fragment moved around when the device was handled and posed a serious risk of internal damage.
I then spent several weeks trying to arrange a return. Instead of offering a straightforward replacement or refund, the retailer suggested that I either attempt the repair myself — using a heat gun and suction tool to remove the glass — or take the device to a repair shop and pay for the repair out of my own pocket. Neither option was acceptable for a brand-new faulty product.
Only after informing them that I would be raising a dispute with PayPal did they finally agree to issue a refund.
Although I eventually received the refund after repeated follow-ups, they have refused to reimburse the return shipping cost (to china). As a result, I am still out of pocket for an issue that was entirely the retailer’s responsibility.
Based on this experience, I would strongly advise others to shop elsewhere.
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