Negative Review
This agency plays games with buyers.
We were very interested in purchasing the bungalow at 21 Wallace Crescent. The property was listed at the beginning of December 2025. Even before viewing the house, we submitted an offer £25,000 above the asking price.
We then waited over a month for a response. Every time we asked for an update, the agency blamed the seller, saying that the owner was taking a long time to decide. Meanwhile, the property remained online and viewings continued. Eventually, we were informed that the house had been sold to another buyer.
Shortly after, the property appeared online again. When we called to ask what was happening, we were told that the previous buyer had not provided all the required documents and that the property was back on the market. We submitted another offer, and at the same time offered help with selling our own property. The agency then pressured us to use their solicitor for the purchase. We agreed and allowed our personal details to be passed on, believing in good faith that the house would be ours.
In the meantime, we received an offer on our own house and informed the agency immediately. This made us an ideal, chain-ready buyer. From the very beginning, we were given hope and reassurance that the property was ours.
In the end, Bella called to inform us that the house had been sold to another party .
We were kept as a backup option for over two months, while the property remained online the entire time despite our offer being in place from the start. This caused us significant stress. We were actively looking for schools and a GP, fully convinced that the purchase would go through — only to have the property given to another buyer.
I am warning other buyers to be aware of the methods this agency uses. Our experience was extremely stressful and deeply disappointing.
Pawel and Ewa
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