There was a glitch in their system, which resulted in them charging my card and shipping me 2 orders I did not place. I emailed them immediately when I got the emails of orders being placed. They said they would try to cancel them. Then I got emails that the orders shipped. Now they are trying to get Fed ex to return them to them instead of sending them to me. But they refuse to refund me until they have the packages in their warehouse. It's ridiculous that I'm out a couple hundred dollars now because of their mistake. Good customer west I've would refund immediately and then deal with THEIR mistake. I will not be ordering their food any longer.
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The Honest Kitchen is a family-owned company that makes healthy pet food from minimally processed, human grade ingredients. Try a more natural option!
