I bought three large motorized bamboo shades for my great room. Ordering instructions were detailed and clear. The shades arrived from China well packed with no damage, but actual delivery date was two weeks later than promised. Shades are good quality. Installation requires some skill and work. Customer service was fantastic, very responsive. Customer service, however, are not the technical people and basically just a window to the manufacturer. Motorized shades are a new product for The Hues. The scant operating instructions are incomplete, confusing and conflicting. Pairing the shades with the remote took numerous exchanges of emails. Also I am still working through how the remote actually works. It's not intuitive. Customer service promised continuing help and better operating instructions. Overall I'm happy with the shades, would be happier if the operation was easier
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TheHues is deeply committed to enhancing customer satisfaction and experience, from the quality of their customizable home décor products to their exceptional customer care, valuing the insights of everyone to refine and improve their offerings continuously.