I am very disappointed with how my recent claim was managed and the overall service from the provider. I secured my insurance policy when I adopted my dog, who had passed all health checks. There were no signs of illness at that time. After my dog was diagnosed later, I submitted a claim, only to be told it wouldn't be approved because the diagnosis came after the policy began. Their justification is unacceptable and unprofessional. Moreover, when I called to cancel my insurance, the representative made no effort to assist, which reflects poorly on their customer service. I strongly advise against this insurance provider.
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We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
