I am a complete fan of The Ivy, i am often in my local one in Cobham, which i love and still feel is one of the best. Basically i have never had a bad experience at an Ivy restaurant until Friday 19th January. My brother was recently over visiting from Marbella so me and my family went to the The Ivy Richmond Sunday 14th January and had a great all in all experience. I also met old friends On Thursday 18th January in The Ivy St Johns wood and all in all had a great night ( like i said I'm a fan) but when i arrived at The ivy Richmond on Friday, whist parking the car my friend who arrived before me was ushered upstairs to an empty room opposite the toilet, to be seated! The lady on the door said that was the only tables left as downstairs was full up! Now, to my mind, that should be for the over flow ( the walk in's) not for people who have booked two weeks before. So when i arrived i said we do not want to sit upstairs on our own, and was told to have a drink at the bar, until a two seated table became available. We were at the bar up to 45 minutes and i had to go up to reception and just say you haven't forgotten about us have you? When eventually they found us a table i noticed there was two great empty tables for two opposite the bar, but no they put us in the worse table in the room and i was facing a window at the front right had side of the restaurant, which wouldn't have been so bad if my friend was my lover and all i wanted was to see was her face, but no we were two stylish single women who wanted to go to a lovely restaurant and take in the ambience all around us. I for now will never visit The ivy Richmond again if i can help it, as we we're made to feel unimportant and invisible, even the table service was completely lapsed and not its usual standards.
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