They flag negative reviews on Trustpilot, so I hope this won't be taken down again by the automated system. I'm passionate about sharing my experience to warn others. I had a bizarre and unsettling encounter with this company. I placed an order but never received my parcel; they refused to refund me. A representative sent me a photo of my residence, which was very uncomfortable. The issue of the missing parcel was never addressed, and I received increasingly cold messages. I later discovered that the representative was a chatbot, but another person joined the conversation and continued sending unhelpful messages, essentially blaming me. When I attempted to reach out on other platforms, they flagged me instead of addressing my concerns. I tried Instagram, and they deleted my comments and never responded. This company seems very suspicious and has kept my money. They rely on flagging negative reviews on Trustpilot to maintain a positive image.
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