If I could give this company zero stars, I would. I ordered two items, one being a pack of ink cartridges that arrived damaged, with one missing. The fountain pen I ordered was misrepresented on the website. I received an automated reply to my email and couldn't reach anyone by phone. Customer service later suggested the issues with my order might be a 'manufacturing issue.' I've been offered refunds but haven't received any instructions or refunds yet.
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