My fully verified account with the service was LOCKED DOWN the moment I tried to fund it and order a debit card. This immediate lockout is unacceptable and raises serious concerns about a possible bait-and-switch tactic: enticing customers to deposit funds only to restrict their access. The support team has been completely unhelpful, offering only the vague response of "compliance reasons" and refusing to provide any details or solutions. This is not customer service; it feels like a blatant denial of access to my own funds. The company clearly prioritizes its interests over those of its customers, focusing solely on seizing capital. I DEMAND the immediate and complete restoration of my account, or an official, detailed, and written explanation for the closure. I will not accept further silence, and my negative public feedback will remain active—and increase—until this unacceptable situation is resolved. Your current actions have been a deliberate obstruction and a truly frustrating experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Kingdom Bank is a global fintech bank based in the Commonwealth of Dominica. Our award-winning bank proudly provides tailor-made secure, next-generation digital banking services to international customers.
The Kingdom Bank provides corporate and correspondence banking services, local and global payments over 50 currencies.
