I ordered a queen bottom sheet and a pack of two pillow cases. The pillow cases do not fit the queen bottom sheet; they are 42 inches long! I asked Lad Collective to switch to the proper size and that company refused. Customer service explained: “ a separate 2-pack, which measure 22 x 42 inches and are currently our only size option for individual pillowcase packs. “ This size discrepancy came without advance notice. Now I am stuck with a sheet and pillow cases me wiwhich do not fit. What does Lad Collective offer: I would need to pay for a return which will be half the price of the sheets. This is poor customer service.
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