I purchased a set of lights about 2 weeks ago for my property. The click and collect timeframe was supposed to be 3-5 business days but ended up being 8. If you try to reach them on the phone, it takes at least 3 calls to reach them. So maybe don’t bother. I then realised I needed to purchase 2 more lights as the existing lights I have are different colors. When I called to see how long it would take, they couldn’t confirm if the other two could be provided on time. I then thought okay, this place is too difficult to get something done in a reasonable time frame (their time frames not mine), I’ll cancel it. When I asked to cancel my order I get hit with a 20% restocking fee for no product even available yet. That’s absolutely dodgy as. My order isn’t ready to collect and as far as I know might not even be in stock, so how can you be hitting me up for a restocking fee? Their website only mentions this when you go into their customer service section. Very handy of them to go 30 days return in bold on the main page but provide all this under T&C. I would not purchase from them and will be reaching out to the regulator about their dodgy restock fee.
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The Lighting Outlet is a lighting superstore located in the Eastern Suburbs of Sydney. We stock the widest range of lighting products under one roof.
