We purchased a ventilation fan from Lighting Outlet NZ based on advertising that clearly stated it came with a standard NZ/AU 3-pin plug. This was incorrect. The fan arrived with a 4-pin plug, making it unsuitable for installation as advertised.When we contacted Lighting Outlet NZ, they refused to supply an adaptor or offer a return, despite the misleading advertising. A qualified NZ electrician also refused to install the fan without an SDOC certificate. We requested this documentation from Lighting Outlet NZ and were told they needed to obtain it from the manufacturer.What followed was four months of delays, excuses, and unreturned follow-ups. We were repeatedly told they were “waiting on the manufacturer” and that they would get back to us — which they never did.We also attempted to resolve the issue by contacting Lighting Outlet Australia by phone, however every call was redirected back to the NZ lines, leaving us stuck in the same unresolved loop.Ultimately, we contacted the manufacturer directly, who resolved the issue immediately supplying a new fan with a standard plug and a SDOC at cost to them.Misleading product information, poor communication, and a complete lack of accountability. We would not recommend Lighting Outlet NZ based on this experience.
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The Lighting Outlet is a lighting superstore located in the Eastern Suburbs of Sydney. We stock the widest range of lighting products under one roof.
