Ordered 4 ceiling fans. Were the wrong size - returned quickly via DHL in original packaging and requested full refund. Was issued a credit "Gift Card" - and follow up 6 months saying our credit will expire in August 2023. We purchased these fans with money NOT a gift card. But because the credit is now a "gift Card" they can under consumer law "expire" the gift card. It implies that the goods were purchased by a "gift Card" - which they were not.Its terrible customer service and poor refection on the companies ethos. We do not and did not want a credit note we want a full refund (less the restocking fee that was deducted). Amount is $900 so not insignificant. Plus how can a credit (now Gift Card) of $900 expire. We wish to be credited to our bank account or credit card asap. To no avail. Accounts Credit dept quoted consumer rules/regs and bought forward an opportunity to extend Credit note a further 6 months. Still beleive this is unacceptable and worry what if we had pourchased $3-4 K of goods and unable to get a refund. First time we had used this company - wanted to suppoort Austalian - as we renovate many properties - but will not use them again due to poor refunds/return policy and withholding cash refunds. Eventually after over a year used all the credit note. Some products we tried to buy out of stock or in the case of bedside lamps only one in stock. Loads of options and good delivery but due to the "gift voucher" refund will not use again.
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The Lighting Outlet is a lighting superstore located in the Eastern Suburbs of Sydney. We stock the widest range of lighting products under one roof.
