I purchased shoes from the platform, and after just one wear, the fur flattened, causing them to slip off my heel. The support team was unhelpful, providing me with irrelevant advice about sizing (which I had already addressed by trying multiple sizes) before completely ignoring my concerns. While I know fur can flatten with use, it's frustrating that this happened after only one wear. I won't be buying from this platform again due to their poor problem-solving skills.
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