I ordered two items; one arrived and is lovely, but the other never did, leading to a series of issues. After a long wait for a response, they finally got back to me and opened a case with the carrier after I disputed the order through a payment service. I submitted a claim and provided all emails from the seller and the carrier, indicating they had no clue where my item was, as tracking showed it was stuck. Then, a representative from the seller asked me to sign a 'loss of claims' form and take a photo for proof before they would process a refund. Strangely, after complying, I received no further communication. Despite this, I have still not been refunded and have been ignored since. To make matters worse, my claim was closed in favor of the seller because someone falsely claimed I received my item! This is despite the carrier confirming it was completely missing. This situation has left me unable to track my item, and it has been ongoing since October 26. Exercise caution when ordering from this 'small independent business,' as it seems they do not prioritize customer service or satisfaction once an item leaves their facility.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a family business based in North Wales. We have been providing the nation with the bespoke signs they love since 2013!
In our 11 years of trading, we have received a record number of orders for 2023-24. We cannot thank you all enough for your support! We are a small family business and small businesses need you to shop with them more than ever!
