I ordered a pair of shoes Size 14 UK, costing £45, from Lupi.com. When the shoes arrived, I tried them on and found they were too small. Certainly not 14 UK. So I emailed them and told them the problem. They emailed me back and said “We will send you a replacement, and don’t send the others back just keep them”. But I said I really don’t want another pair, for not only were they too short, but also uncomfortable at the instep, so I would like a refund, and I'll send the shoes back.An address for the returns was emailed to me but when I took it to the Post Office and asked how much? The price they quoted was going to cost half of the price of the shoes.I then decided to opt for their first offer of me keeping the shoes and for them to send me a larger size 15UK. The shoes arrived and when I tried them on they were still too short. So now I have two pair of shoes that are no use to me and out £45. Their stated UK sizes are away out. The 14 would be about a 12 and the 15 a 13.Now they don’t want to know me. Their last two emails were of the same content and I quote “Hello! How are you?The exchange was carried out as requested, therefore it will not be possible to fulfill your request.Sincerely, Lupi”Not a good company to deal with!The date I put is their last email to me.Regards Ernest Tuff
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