thelupi.com

1.2
1.2 Based on 35 reviews

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Average Rating

1.2

/
5

35 Reviews

5 Star
0%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
94%

All Reviews

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Review Time

Suze Cooper
Ordered a size S, but XL was received. Contacted customer services who said that I would have to pay

Ordered a size S, but XL was received. Contacted customer services who said that I would have to pay the return postage to China, even though they sent the wrong size!!! The postage cost would be approximately the same price as the item bought! Customer service was shocking and would never buy from them again. Complete con!

1
Date of experience: Feb 20, 2026
Kevin Allen
I brought a Norwegian all weather…

I brought a Norwegian all weather jacket. It arrived in the wrong size.Despite sending 2 emails requesting a returns address and the correct size jacket jacket to be sent to me, otherwise a full refund will do.They have totally ignored my request.Disgusting customer service to say the least

1
Date of experience: Feb 09, 2026
Roger
Wrong size sent

1
Date of experience: Feb 02, 2026
Roger
Wrong size sent

1
Date of experience: Feb 02, 2026
Roy Drew
The so called mens banboo boxer shorts…

The so called mens banboo boxer shorts are just cheap . I ordered what I thought was going to be good quality . They arrived folded up in a chep plastic bag . I washed them and the stitching is poor and the pair stitching as come a part . Plus they dont look nothing what being advertised on YouTube . I agree with the other reviews . This company is a scam just take money and not refund . Please please do not fall for the advertisement on youtube .

1
Date of experience: Jan 30, 2026
Roy Drew
The so called mens banboo boxer shorts…

The so called mens banboo boxer shorts are just cheap . I ordered what I thought was going to be good quality . They arrived folded up in a chep plastic bag . I washed them and the stitching is poor and the pair stitching as come a part . Plus they dont look nothing what being advertised on YouTube . I agree with the other reviews . This company is a scam just take money and not refund . Please please do not fall for the advertisement on youtube .

1
Date of experience: Jan 30, 2026
Michael Marsh
You could supply what customers order…

You could supply what customers order instead of just taking their money.Sorry but LUPI should not be recommended to anyone.VERY POOR

1
Date of experience: Jan 29, 2026
Carol Kosy
Thrilled with the Norway Jacket I ordered

Well, I'm gobsmacked by all the bad reviews on this company. I stupidly only checked TrustPilot after ordering a Norway Jacket from them and spent two weeks stressed in case I had been scammed. Jacket has just arrived. Its exactly as described online and lovely and toasty and warm. Very pleased with it. The only reason I didn't give it 5 stars is because I thought I was ordering from a UK company and after ordering discovered it was coming all the way from China so had to wait patiently for it to arrive (took 13 days). Other than that hiccup I'm so pleased with the jacket I'm thinking of ordering another one.

4
Date of experience: Jan 27, 2026
Carol Kosy
Thrilled with the Norway Jacket I ordered

Well, I'm gobsmacked by all the bad reviews on this company. I stupidly only checked TrustPilot after ordering a Norway Jacket from them and spent two weeks stressed in case I had been scammed. Jacket has just arrived. Its exactly as described online and lovely and toasty and warm. Very pleased with it. The only reason I didn't give it 5 stars is because I thought I was ordering from a UK company and after ordering discovered it was coming all the way from China so had to wait patiently for it to arrive (took 13 days). Other than that hiccup I'm so pleased with the jacket I'm thinking of ordering another one.

4
Date of experience: Jan 27, 2026
Mr A Abdelmoneim
Very bad company with a very bad logistic partener, they fail to deliver my parcel, and they provide

The Post Code wrote wrong, even I wrote to them from day one to correct it? The logstic delivered the parcel to wrong address! The photo of parcel is not for my home! The logstic new my address! Why not to check the photo is not for my address by sending one of their staff, especially the photo for outside door! My house door is white, and the photo they provided show the door colour is grey? Very simple! Instead of to chased me by tens of emails, just to not refund my money?

1
Date of experience: Jan 22, 2026

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