This was my third order with Merchlist, and unfortunately each order has had issues.For my most recent order (#249796), I clearly stated at checkout that:All items were required by Thursday, 18 December due to overseas travelDesign mockups had to be approved via WhatsApp before productionI followed up repeatedly on Monday, Tuesday, and again multiple times on Wednesday via WhatsApp and phone. On Wednesday alone, I called five times with no response. When I called immediately after from a different number, the call was answered straight away.By Wednesday, I had received only 5 of 12 designs. Despite sending feedback immediately and following up several times the same day, I still had no confirmation on whether the order would be delivered the next day, or what items would be included. I am still awaiting an update on the 7 remaining items left for approval.The main issue is poor communication and lack of clarity on a time-sensitive order, despite me mentioning when placing the order that i need the delivery by a certain date.Based on this experience, I will be using a different supplier in the future who offers faster responses and clearer communication.
Claim your business profile now and gain access to all features and respond to customer reviews.
Merchlist is the leading provider of custom-branded merchandise, uniforms, promotional products and corporate gifts in the UAE, Saudi Arabia and Rest of the Middle East.
Our online platform offers a convenient way to create personalized products such as t-shirts, uniforms, caps, bags, promotional products and more!
