I purchased a device through a marketplace during a sale event. My order was confirmed, and I was actively monitoring for the tracking link. Because the order was confirmed, I bought accessories from another seller to prepare for the device's arrival. Then—without warning and without my consent—the seller canceled my order and issued a refund I never agreed to. Under consumer law, I do not have to accept this refund, and I have made this clear repeatedly. Since then, both the seller and the marketplace have ignored my messages and my consumer rights. To make matters worse, the accessories I ordered were rushed out so quickly after the cancellation that they sent the wrong item. Now I’m stuck returning an international item and waiting weeks for a refund, all because the original device was never provided. This feels like a classic bait-and-switch: advertise a high-demand item at a good price, confirm the order, then quietly cancel once the customer has committed. I now have active complaints lodged with consumer protection authorities. Avoid this seller and be cautious when buying from that marketplace.
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Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.
