I recently decided to sell my old device with a company I found online. I had seen numerous positive reviews and expected a smooth process. The initial experience was great: quick and straightforward from the moment I received my first quote, and their communication was clear. The only issue arose when I dropped off the laptop. I was told they couldn't conduct the final appraisal on the spot and would send the results via email later. When the final price came through, it was lower than the initial quote—this can happen, but they didn’t provide a reason. The laptop had only minor scratches, and I had rated it 'good,' close to mint condition. However, I couldn’t discuss the new pricing; it was either accept the new offer or retrieve my laptop. While not a major issue, it left me wondering if they intentionally lowball final offers after presenting a higher initial price. A brief explanation for the price drop would have been appreciated. Despite this hiccup, I would still recommend them if you're looking to trade in your tech.
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Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.
