Redemption request submitted September 2025 and it is now April 2026 and my redemption request has still not been processed. It originally said up to 72 hours, then they said up to 90 days. And now they say it can take longer than 90 days without specifying how much they define "longer" as. It seems like they have stolen my money and will never pay it. Making someone wait 7 months is unreasonable. I will need to officially report them as they seem to be a fraudulent business and all the other commenters here are experiencing the same issue.
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