I wasted nearly 2 years on a case involving my BMW that has failed vapour seals and a couple of buckled wheels. It took months between each reply, and even when I provided evidence - both regarding the widely known issue with the vapour seals - and MOTs regarding the buckled wheels, the case handler made excuse after excuse as to why the evidence I provided was insufficient.
When I looked into how they're funded, it therefore came as no surprise to learn they are funded by the motor industry themselves...
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The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.See more
