The assessment process took far too long, and my statement was not read carefully. I was wrongly accused of not returning my vehicle for repairs, despite providing documentation of multiple returns and RAC support. The ombudsman seemed biased and ignored my evidence, leading to 18 months of wasted time, no updates for a year, and no opportunity to discuss my case before a decision was made, causing total distress and frustration.
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The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.See more
