In retrospect, I would not seek help from this organization. The process was painfully slow, lasting years, making us feel forgotten. There was sympathy toward the garage, with no chance for us to challenge their claims. They can take months or years to pursue a case while expecting us to respond in five days.
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The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.See more
