The assessment took far too long, and my statements were not read correctly, leading to accusations that I hadn't returned my vehicle for the traders to fix the battery issue. Despite sending documentation multiple times proving I returned the car on four occasions and that a support service confirmed the charging system was faulty, the oversight body ignored this evidence. Their representative seemed biased and refused to assist me, resulting in an 18-month ordeal with no updates for a year and no opportunity for phone communication before a decision was made. This caused me significant distress and frustration.
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The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.See more
