I received a new vehicle that had significant issues and was missing one of the crucial features I specifically requested. On the day of delivery, the vehicle was not clean, and during the process of addressing these problems, I was misled by the service center involved. Important details were left out, and I experienced a complete lack of courtesy, honesty, professionalism, or integrity. The oversight body has not been receptive to my concerns and is downplaying the serious issues I am facing.
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The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.See more
