I ordered an oven part for over $100, expecting it to arrive before Thanksgiving. It was marked as shipped immediately, but the tracking showed that the shipping label was created and the item wasn't sent for days. I reached out multiple times to check if it would arrive on time, as I needed to consider ordering from another seller. After several attempts without any response, I requested a cancellation and refund, opting to order from a different company. Shortly after my cancellation request, the part was finally shipped. I contacted the postal service to return it due to my new order, but despite numerous requests for a refund, even after the tracking indicated it was back at their warehouse, I have not received any communication or my refund. Overall, the service has been very disappointing, leaving them with both the part and my money.
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