I have experienced great stays at this hotel in the past. Unfortunately, my recent visit was marked by rudeness at check-in, despite available rooms and written confirmation of my entitlement to an upgrade. They outright refused and made every aspect of my stay as challenging as possible. I even recorded my departure to avoid being accused of theft, which I have never done before. To add insult to injury, I was hit with a credit card charge labeled as a 'tip,' which they refer to as an accommodation fee, hoping I wouldn’t notice. What a joke! Perhaps if they compensated their staff fairly, service would improve. This has been the worst experience out of 1000 nights in hotels over the past five years.
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