TOTALLY SUXXX - I ordered a super expensive harness 2 MONTHS ago. After 3 WEEKS I called the store several times and got the same idiotic excuse run-around by the same CSR or whatever she’s called. It’s not her fault. I’m sure she has to field those calls every single day, all day long. I’m sure that if I still lived there, I would not even go into the store - they are obscene. I finally received my item - was not even close to fitting as other items I’ve bought by the same manufacturer. After fairly detailed yet ambiguous instructions for exchange (that I had to pay for) I sent it back specifically asking for an exchange for the next size down that was three weeks ago. I’ve now spent twice the amount of money on this item. Now they never answer their phone and I’m assuming that this is a total loss on my part. I’m so very disappointed. It really sucks when people who affiliate themselves with animals take advantage because they know that everyone is a sucker for their furry friends. I would love to be pleasantly surprised this week so that I could remove this review. They should be ashamed and embarrassed at how bad they truly are. I will be telling everyone I know in NYC and with pups to NEVER shop there. BTW, I work in this industry so I know what I’m talking about, and they will never last if they continue to operate in this manner. UPDATE: Received the item September 19th. I hope it’s worth the aggravation - sewing on it is weird too. Will NEVER go through that again.
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The New York Dog Shop is known for the largest selection of Puppia harnesses as well as other top brands & unique, quality dog clothing, toys & gifts.
