Horrible company, horrible experience.I ordered two exorbitantly expensive jackets from them – – and neither one fit my dogs. They don’t accept returns “because they are a small company”— but if you read their fine print and confusing instructions, it is possible to exchange items – – as long as you pay your own shipping. That’s what I did. Finally, I was issued a store credit, with which I purchased a dog bed. I finally received the dog bed – – but it did not work for my pups at all. I emailed them about exchanging it and was met with a very curt/rude reply that they don’t exchange dog beds at all – – and I was notified of this on my invoice and on my confirmation. Well, I went back to my confirmation – – and there is no mention of the dog bed being “final sale.” And I revisited the webpage for the dog bed – – and absolutely no mention of “final sale” is made there, either. They said that the best they can do is give me Credit for 50% of the price of the bed – – after I ship it to them at my own expense. Their return/exchange policy is terrible – – and their customer service is worse. They may be racking up our money now – – but I hope the word of birth gets out there about this company’s horrible policies and customer service, and people refuse to order from them in the future. I hope they get what they’re due. I will be reporting them to the Better Business Bureau. I know they don’t care – – but I do.
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The New York Dog Shop is known for the largest selection of Puppia harnesses as well as other top brands & unique, quality dog clothing, toys & gifts.
