The service was terrible, cold, and impersonal, with poor communication between the company and their delivery service. We had a scheduled delivery window that we missed because the driver called to say he would arrive at 2:20 PM. This left my wife and me with barely enough time to attend an important meeting. We ended up receiving a £25 fine for missing the window, as the driver arrived half an hour earlier than he had stated. Ironically, the delivery service also missed their re-delivery window by over an hour, causing my wife to wait, yet I doubt they faced any penalties. This feels like a greedy company with no personal touch, and we will not be buying from them again.
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