The o2 priority customer service was very unhelpful, I booked x2 accessibility tickets to a show in August, I was advised to call to change my seating, there were plenty seats available, but the lady on the call said she doesn’t have availability, she won’t be able to do it, she couldn’t tell me what’s available, I have evidence of there seats being available when I go to do a brand new booking with accessibility tickets YET she is unable to help. Not able to change the seatings.What’s the point in customer service when they don’t actually know what they are doing. So I’ve just waiting on the call for 15 minutes for no reason. I have now sent an email. If any luck I will update the response on here.
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