Review Time
The o2 priority customer service was very unhelpful, I booked x2 accessibility tickets to a show in August, I was advised to call to change my seating, there were plenty seats available, but the lady on the call said she doesn’t have availability, she won’t be able to do it, she couldn’t tell me what’s available, I have evidence of there seats being available when I go to do a brand new booking with accessibility tickets YET she is unable to help. Not able to change the seatings.What’s the point in customer service when they don’t actually know what they are doing. So I’ve just waiting on the call for 15 minutes for no reason. I have now sent an email. If any luck I will update the response on here.
The o2 priority customer service was very unhelpful, I booked x2 accessibility tickets to a show in August, I was advised to call to change my seating, there were plenty seats available, but the lady on the call said she doesn’t have availability, she won’t be able to do it, she couldn’t tell me what’s available, I have evidence of there seats being available when I go to do a brand new booking with accessibility tickets YET she is unable to help. Not able to change the seatings.What’s the point in customer service when they don’t actually know what they are doing. So I’ve just waiting on the call for 15 minutes for no reason. I have now sent an email. If any luck I will update the response on here.
This review is solely based on the fact that i had to pay £4.50 for a small bottle of water for my daughter that costs on average £1 max. I chose to go without at price. I know prices are going up but that is criminal.On the whole great show watching Jason Derulo. I paid a fair price for show and expect that - but to then be robbed by a company/venue for the price of water, did not sit well. I know the price of living has gone up but criminals get 3-5 years for robbery like that. I would love an explanation for the high price of water????
Truly awful company They sell rubbish tickets months before the event and a week or so before release better ones at the same price.And let a company called Ticketzone sell Strictly Come Dancing tickets they have to be the more out dated ticket seller still trading and so inefficient and reluctant to actually send you the tickets you’ve paid for!So sad that this is the only venue in the UK that attracts the big acts -it’s truly awful and I would rather do without than have to go to this dump again!
The O2 looks to have sufficient transport links on paper, but in reality, if the Jubilee lines goes down (as it did this weekend for scheduled maintenance), then the options are drastically reduced if you're attending anything before 12pm on a Sunday. This is because the very first boat of the day only arrives after 11:30am. The parking is typically full already. The venue is on a peninsula of sorts, which limits options. The signage is sub-standard and there is typically only one entrance that is open, so we ended up walking around 80% of the dome, which took ages because the path is a distance away from the dome. Toilets are not by the entrance and the signage for them is very unclear. The food is very expensive (e.g. £19 each for a small burger and chips). I will be thinking very cautiously about booking tickets for any event there again. It's just not fair to the kiddos.
Radiohead, Tuesday 25th November, Floor StandingGenuinely have never been so excited to see a band and was so lucky to get tickets. Turn up, yellow lines on floor marking walkways to where people stand. Ok I understand Health & Safety.THEN security in yellow and orange jackets pushing people, shouting at people and hitting people with brooms and shoving middle aged men into young families. WHAT ARE YOU DOING!!!IF you do not have enough standing room for the number of people you advertise can fit into your floor standing area... SELL LESS TICKETS. This is an O2 problem not a Radiohead problem.TELL YOUR SECURITY TEAM TO NOT TOUCH OR PUSH OR SHOUT AT OR HOLLER at your paid guests. The problem is solely YOURS O2. The security team spent more time focused on pushing and shoving the paid guests than watching for exits, checking tickets etc. It's like they are briefed by an imbecile manager that these paying guests are their enemy. As soon as the band started, the Yellow and Orange jackets got to work. MINDLESSIf you are reading this and considering going floor standing at O2 with your young family or have younger daughters or sons attending, DON'T DO IT.If your a band... please think twice about the amount of capacity O2 tells you is a good number for floor standing. They have over-egged the number by 30-40% more than the venue can hold.
I was attending on event and I bought three drinks 13.8£ each (I especially asked for the price of this drink in another bar) - I was charged £55 and when I asked for a receipt, but they told me that he will send me it via email but of course it hasn’t happened so always check prices because they will rip you off
I am genuinely furious about the experience I had at the Offspring Supercharged Tour on November 14th at the London O2. I paid for premium seating in the Pepsi Deck — Section 102, Row ZZ, Seat 19 — and what I got was anything but premium.The view was completely blocked by the disabled bay in front. Not partially blocked. Not “slightly obstructed.” Completely. I spent the night kneeling on my stool just to see the stage. That is unacceptable at any price, let alone premium pricing.What makes me furious is the dishonesty. These seats should clearly be sold as restricted view, because that’s exactly what they are. Pretending otherwise is unfair and misleading to customers who expect a proper view of the show they’ve paid for.This isn’t a small oversight — it’s a major problem, and the O2 needs to fix it. Until then, I strongly advise anyone considering these seats to avoid them entirely. Don’t pay premium money for a seat that doesn’t even offer a basic, unobstructed view.
The O2 Venue app is honestly awful. It locks you out for no reason, constantly thinks you’re a bot, and won’t even let you reset your password when you need to access your tickets. It’s incredibly stressful, especially right before an event. Judging by the number of similar reviews, the developers clearly already know about these issues but haven’t fixed them. Disappointing, definitely put me off buying tickets again through the vendor.
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