As an Octaplus customer being migrated to the one broadband, it’s been a complete nightmare, had drop outs on 30/3/26, no internet for 4 days now. It’s 3/4/26 today. Totally unacceptable, customer service seems to be non existent, called numerous times, sent emails, but no answers. Not been told what the actually problem is, sick of it now. I would like to cancel and go elsewhere, because it’s a complete joke.
Update: everything is up and running, a good chap called Kevin helped me get back online, the call lasting 45+ mins, very helpful and patient guy. Also got a call from someone from one broadband to apologise, so I’m very grateful for that.
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The One has been created from the ground up to set a new standard of broadband for today, tomorrow and the future.
We are the UK’s biggest full-fibre only network. So unlike the legacy providers,
we are built on state of the art full-fibre infrastructure.
But we will offer more than just the best in broadband connectivity,
because The One delivers WiFi 6 routers with every order. The result?
Unrivalled reliability in every room of your home.
We are committed to innovate, improve and deliver the best-in-class home connectivity.
To deliver broadband fit for the future and build a brand you can rely on.See more
