theonebroadband.co.uk

3.7
3.7 Based on 21 reviews

The One has been created from the ground up to set a new standard of broadband for today, tomorrow and the future. We are the UK’s biggest full-fibre only network. So unlike the legacy providers, 
we are built on state of the art full-fibre infrastructur...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Neil Sampson
Shocking. I was migrated over from Octaplus. Not only did I have zero communication this was happeni

Shocking. I was migrated over from Octaplus. Not only did I have zero communication this was happening but the support is non existent and is just a automated message that cuts you off. Previously at the beginning I spoke to a lady on the front desk she passed my details on and zero communication after 6 phone calls and leaving my name, number and email.
I have emailed their support. Nothing back

The speeds are lower the connection has been unstable and the agreed Static ip i had with octaplus hasn't been applied still.

EDIT:
Payment has been taken as of yesterday can someone from The One please contact me to get this sorted. Thanks

1
Date of experience: Apr 08, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The One has been created from the ground up to set a new standard of broadband for today, tomorrow and the future.

    We are the UK’s biggest full-fibre only network. So unlike the legacy providers, 
we are built on state of the art full-fibre infrastructure.

    But we will offer more than just the best in broadband connectivity, 
because The One delivers WiFi 6 routers with every order. The result? 
Unrivalled reliability in every room of your home.

    We are committed to innovate, improve and deliver the best-in-class home connectivity​.

    To deliver broadband fit for the future and build a brand you can rely on.See more

  • email support@theonebroadband.co.uk
  • call 03309128150
  • language https://theonebroadband.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More