theonebroadband.co.uk

3.7
3.7 Based on 21 reviews

The One has been created from the ground up to set a new standard of broadband for today, tomorrow and the future. We are the UK’s biggest full-fibre only network. So unlike the legacy providers, 
we are built on state of the art full-fibre infrastructur...

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Adam
No response from support after multiple…

No response from support after multiple emails to them. Also emailed them 2 months ago for another issue and that was ignored. Also unprofessional responses on these reviews, always trying to shift blame onto the userEdit: case in point with the very weird response I just got. Do they hire some 15 year old girl with an attitude as their customer support? Dropped to 1* Edit2 in response to their edit: Actually I’ve got plenty of places to go, namely the ICO to complain about you breaching GDPR(uh oh!). And then maybe the civil courts to discuss you lying about my payments - which by the way have all been paid, (and would have been more timely if you’d bothered to respond to my emails or let me know the direct debit wasn’t working). and don’t bother editing your replies - I’ve screenshotted it all. Edit3: You really don’t know when to stop digging do you? Can you confirm right now for us all to see that you are saying I owe you money? Please do so I can get even more evidence of your lies. And yes, what I said logically stands up to anyone with more than 5 brain cells. Better start looking for another job soon Ms. Customer Service BotEdit4: Notice how you didn’t confirm that I owe you money (because you can’t) and resorted to such a silly response. I recommend you don’t make up lies about your customers in your future jobs ms customer service bot, if you’re able to get one! Don’t stress out too much over the all trouble you’re about to get in :). BTW everyone can see how you report all your 1* reviews and respond with obvious lies in an attempt to manipulate your trustpilot score and disparage anyone who leaves you a bad review.

1
Date of experience: Feb 11, 2026

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Business Details

  • The One has been created from the ground up to set a new standard of broadband for today, tomorrow and the future.

    We are the UK’s biggest full-fibre only network. So unlike the legacy providers, 
we are built on state of the art full-fibre infrastructure.

    But we will offer more than just the best in broadband connectivity, 
because The One delivers WiFi 6 routers with every order. The result? 
Unrivalled reliability in every room of your home.

    We are committed to innovate, improve and deliver the best-in-class home connectivity​.

    To deliver broadband fit for the future and build a brand you can rely on.See more

  • email support@theonebroadband.co.uk
  • call 03309128150
  • language https://theonebroadband.co.uk

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