theordinary.deciem.com

2.8
2.8 Based on 96 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
TW93
Missing product and no response - edited

Initially, the courier left my order while I was out and signed with my name, even though I wasn't home. Fortunately, I found it, but one of the boxes was different from what I ordered and was empty! I attempted to contact them through the form and live chat, but the chat keeps saying no one is available (I waited 5 hours yesterday and still got no one). They haven't replied to my emails. I demand a refund or the missing item. Edit: After this review, which seems to be the only way to contact them, they emailed me asking if I wanted a refund or a reshipment. I opted for the item, and it arrived today, all good. Still, I won't change my rating as it's absurd to have to leave a bad review to get a response. Thanks for the item, though.

1
Date of experience: Nov 18, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More