They shipped via a courier, but there was a mistake with the address provided. After contacting the courier, I learned that the sender does not allow pickup point redirection. The package was left in front of my building in an unsafe area and was stolen. I emailed right away but only got an automated response. When I tried to call, I was told they were closed for holidays without any reopening date. My first experience with this brand was great, but now I've faced my first stolen package and had to file a complaint with my credit card.
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