Terrible costumer service. They don't have a chat to ask questions about your order. You have to fill out a form and wait for the answer that sometimes never comes! I made two orders on the 2nd of December and it's the 18th and I still haven't heard from anyone about either of them. If anyone from The Ordinary cares to solve the problem my orders are the 20147400 and 20147781. But judging by the reviews, that won't be the case.
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