This is a tough one...but people should know.The products on this website and the cost of those products is amazing. Years ago, they were "right" tracked. Amazing product, amazing cost and reliable delivery. Over the last 1.5years something has gone upside down. As many stated...customer service is non-existent. They will have products out of stock for months...in some cases years (e.g. 2% Salicylic Acid Serum - which after 2 years of Out of Stock is now not on their website). When anyone posts a negative review...the review never makes it to their website? I know because I wrote several reviews about their issues with supply chain and needing to straighten it out before they tank their beautiful business.Those reviews were written years ago - and since then my orders of their product has declined significantly - not because the product is bad, I love it! But because I cannot count on them to deliver what they promise. I have worked on finding replacements for their products.Estee Lauder purchased the company a few years back...I would say that Estee Lauder might be trying to tank the product rather than build on something that had good strong legs.
Claim your business profile now and gain access to all features and respond to customer reviews.
