I have been in contact with the customer care through Facebook Messenger because the local carrier has lost my order. Deciem so far has not been helpful at all. They say they have started an investigation, but the last contact moment between me and Deciem is over a month ago and they won't respond to my messages anymore. I have tried reaching out through the contact form on their website and through Messenger, but on both platforms it is impossible to reach customer care and get answers. I have now requested a refund, but again no response from Deceim.
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