DEC-90021478 placed on the 22nd January. Today is 9th of Feb. 17h15m and I am still waiting on the status of the order to change, so that I understand where my order is. Contacted customer service by email on the 28th Jan, NO REPLY until today! These companies don't respect online customers, and law protects them, as we can't file an official claim or decide if we no longer want the items... they command and they have no respect for customers. If a company experiencies delays with deliveries they have to solve it as soon as possible, because it means that they have more request volumes, so they should also increase delivery services availability, they just want to continue to make more and more money,but they don't upgrade their services. Shame on companies like this... Customer service is the best thing that a company might have... and unfortunately this company is just a mess.Today is the 16th february, STILL NO ANSWER FROM DECIEM, EITHER BY EMAIL AFTER TRYING TO CONTACT THEM BY PHONE + 3TIMES BY EMAIL... I WANT MY MONEY BACK!
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