I recently I recently ordered a number of items to be delivered to my flat. I received a text message from UPS the delivery service, saying my order has been received, but I was at home and it had not arrived. I checked their website And the postcode that it said that order was delivered to, was entirely different to the one that I’m registered under and was on my order. So they delivered my package to a completely different part of the city. Their own website shows the postcode that it was delivered to, which is not my address. I Sent numerous emails and I got one response, saying I should go to other buildings around my neighbourhood and knock on doors and see if anyone has my package!!! and if that didn’t work they would trigger an investigation, but they didn’t even look at their own website. They also have not replied to my email replies to this ludicrous response. I have not received my items and I have not been offered a refund. These people just took my money and gave my products to someone else. I won’t give me any thing in return and their customer service is appalling Their emails have sad face punctuation which is disrespectful considering they stole from me.
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