I like the products and have been using many of them for a long time. I placed the last 3 orders on the company’s website. All 3 orders arrived quite fast but the last one was damaged. Unfortunately, it was to be a birthday present, so it has caused an issue of having to think of a replacement present in a short notice. I contacted the customer service immediately explaining what happened and attached photos. I was rather shocked to receive a reply from Morgan, with a smiley face at the end, stating that the company does not provide replacements for damaged goods “due to mishandling”. I could return the products at my own expense. If the products reached them, I would get a refund and could place a new order. I am not sure what the smiley face meant - was I supposed to be amused by the response, or was the customer service amused that I got damaged goods and must pay for returning them if anything was to be done about it? I was also lectured about reviewing their returns policy and that third-party purchases are excluded from the return policy. I wonder what 3rd party means? I hope it does not refer to NIOD & DECIEM tabs on the website. I used one website and one account to purchase the products. If the company uses any 3rd parties, they should be fully responsible for those, as well as for the performance of the vendors they use, such as couriers. I will not be returning the package, because replacing the damaged box, and the additional recorded postage expense are not worth the hustle, and a waste of my time. Needless to say, I will not be using any products from this company ever again. Although, one of the birthday gift products is intact, I will keep it for myself, because I will no longer promote this company to anyone. Customer service is incredibly important to me, more so than even the best products. I give 4 stars for the products zero stars for the customer service.PS. Actually, the 2nd order was not quite intact, but I ignored it. A bottle with a product containing vitamin C was not screwed enough and the product was leaking. Considering the content of vitamin C, the product may not even be potent enough.
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