I'm not sure if this will go out to the company, but I wanted to give a MASSIVE thank-you to theory11 for their AMAZING customer service! My daughter received a theory11 puzzle for her birthday(Stranger Things), and I'm not sure if, in the process of putting the puzzle together, we lost a piece or if it just got left out(not likely in my opinion). Sad to think 1 piece could ruin a whole puzzle but, eh, if you do puzzles like we do, it was the end of the world! I reached out to theory11 hoping to get just the one missing piece, but alas, each puzzle is different. I figured that would be the end of it, and we would just need to accept defeat and get a new puzzle ourselves. NOPE! The amazing rep Mandy, whom I had previously reached out to, offered to either give us 50% off a new puzzle or send us another of the Stranger Things puzzles we had completed. We took her up on the replacement, and today we received it in the mail! You have a lifetime customer from my family(already bought 2 more puzzles). Not only are your puzzles the best I've ever done, but your customer service is amazing too! Thank you and Mandy again for all your help!
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theory11 is the largest producer of premium, collectible playing cards. Over the past 15 years, theory11 has produced 100+ unique playing card designs, with official collaborations with Star Wars, Harry Potter, Star Trek, Marvel, Batman, Yellowstone, Lord of the Rings, Basquiat, Keith Haring, James Bond, Neil Patrick Harris, Jimmy Fallon, Saturday Night Live, Outkast, and The Beatles.See more
