Awful experience, someone I know accidentally put in an order with them using my card as they were "joking", unfortunately there was no authentication, no CVC or phone pin request, nothing. I emailed immediately to cancel/bounce/refund the order and despite their support saying they reply within a couple of hours, have now been waiting two days, I do not want these items, and more importantly to me currently, need a reply on the customer support ticket in order to resolve this.
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The Otaku Box is the only anime subscription box that lets you vote on what you get, plus there’s a figure in every box (and ecchi)!
