I was referred to The Owl Centre via my GP in August 2025 under the NHS Right to Choose pathway. My GP practice has confirmed that the referral was sent successfully and has provided evidence of this.Despite this, over five months later I have still not received confirmation that my referral has been received or logged on their system. I have chased the service multiple times and eventually received a response stating that they could not yet see me on their system, could not provide any indication of waiting times, and that the referral may still be “in processing”.I understand that demand for Right to Choose services is high, but the lack of basic acknowledgement of receipt, transparency, or meaningful communication over such a long period of time has been extremely disappointing and stressful. As a patient seeking neurodevelopmental assessment, clear communication and reassurance are particularly important, and this has been lacking throughout.Due to the prolonged delay and poor communication, I have lost confidence in the service and have decided to pursue assessment via my local NHS service instead, despite longer waiting times.I would urge the service to improve communication with patients, particularly around confirming receipt of referrals and providing clearer information about what stage referrals are at.
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The Owl Centre offers the very best Autism Assessment, ADHD Assessment and Therapy Services for Children, Young People and Adults, delivered online, in schools, clinics, homes and organisations.
Our fantastic multi-disciplinary team of healthcare professionals is qualified to diagnose and support Autism and ADHD, while providing a wide range of Therapy Services.
We work privately and with the NHS and other organisations around the UK, providing evidence-based services that meet all guidelines set by the National Institute for Health and Care Excellence (NICE).See more
