I’ve been waiting close to 45 days to get a tracking number. After calling customer support and emailing half a dozen times I got an update that the walnut panels I ordered are on back order and aren’t expected to ship until the end of the January—not at all what the website said when I ordered. I have requested to cancel the order and receive a refund and they just keep giving me the run around about it both on the phone and through email. I don’t see the problem given the order hasn’t shipped yet.This company seems like a scam at this point. I’ll update this if they honor my request for a refund.UPDATE 1/20:After emailing customer service this review last week I was able to secure a refund which appeared in my account today. Overall, it seems like their website is making delivery promises they can't meet and failing to communicate that to customers. Their customer service line lied to me multiple times when I called to ask about a tracking number, then lied to me about their refund policy. I basically had to extort them with this review and the threat of more before they took my refund request seriously. Then I received an apology and they offered a 10% discount! lol--to which I said no thanks, then they offered 40% off--to which I said no thanks, then they finally said they would refund my order, and wanted to know if I would update or change the review once I got the refund. So, I can't in good conscious recommend doing business with them, and I can't comment on the actual product. However, I did get a refund and an apology. So, I'm going to update my review to two stars.
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Welcome to The Panel Hub®, a testament to the power of shared dreams and sustainable living. Founded in 2019 by Joseph and Elizabeth Davis, our company has rapidly grown into a beacon of innovation in the world of interior design, harmoniously blending aesthetics with environmental consciousness.
