I ordered the Slat Walnut Wood Wall Panel and LED Light Strips in April 2025. The LED strips were on back order so they were going to be delivered later. When I received the wood panels they looked cheap and I didn't like them. Instead of a nice veneer on the face of the wood slats they were just pressed layers. I tried to return the panels but it was going to be more expensive to return than what the cost was. Then I cancelled the LED strips that never arrived and asked for a refund. After sending 15 emails and calling their support in India 10 times over the last month I still haven't been able to reach anyone that knows anything or get a refund. I'm still waiting after 45 days and I am pissed.Here is an update: It is now 60 days since I've requested a refund for the LED lighting that never arrived. I got an email promising that I would get this refund, but of course, there has not been a refund and all of the emails come back with a standard reply that they will get "back to me shortly". Still pissedHere is an update: On 7/10/25 after multiple strongly worded emails I was able to get a refund for the lighting. I'm stuck with the panels, because they are too big to return but I might be able to sell them on the market. Due to getting a refund I'll update to 2 stars.Update: On 9/12/25 I met with someone from the offshore service center that seems like it is related to company and they gathered some information. Not sure if it will make a difference because it was mostly someone reading from a script, but I also got an additional refund. It was still a pain to take the time to deal with but I did receive some funds back.
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Welcome to The Panel Hub®, a testament to the power of shared dreams and sustainable living. Founded in 2019 by Joseph and Elizabeth Davis, our company has rapidly grown into a beacon of innovation in the world of interior design, harmoniously blending aesthetics with environmental consciousness.
