Service was great when dropped off at the DFW airport, driver asked what terminal gate for each passenger. On the return to DFW our flight was delayed four hours due to weather at phoenix airport. We arrived Saturday at terminal A around 1:30 am. I then called for a shuttle to pickup us at terminal A gate 19, was rudely told that I had to go to the purple sign. I explained that we were the only two people at terminal A and could they just send the shuttle for us. Before I could say that I would flag the shuttle bus down the person who I was talking to hung the phone up. She did not let me know if a shuttle bus was coming. Immediately called back phone just kept ringing. It took me three times before I reached the person. I let her know that I did not like her hanging up on me without letting me know if a shuttle bus was sent to terminal A. She again rudely informed me to go find a map for the proper spot to be picked up. Remember it’s 15 minutes to 2am we are the only people waiting for service at terminal A. Finally a shuttle shows up, the driver apologized for her rudeness and was great. He told me her name was Mary. When we got back to the parking spot he waited for my car to start and loaded my luggage. I and my lady each walk with a cane, can you imagine us trying to walk outside that terminal at almost 2am trying to locate a purple sign. I asked the lady at the parking spot if her name was Mary at least three times. She would not answer. She was to busy talking on her cell phone. All I wanted to tell her was that her customer service sucked. I then called her arrogant . And used the kiosk to pay. I would rate this service a 1 but due to the excellent driver experience I gave it a three. Did leave a message to Anthony on 9/22/25 have never received a response.
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The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.
